Privacy Policy

JA Floors ABN [to be inserted] ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our website and services. This policy outlines how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We may collect the following types of personal information when you use our website or contact us:

• Name, company name and job title
• Phone number and email address
• Project details submitted through our quote request form, including project type, location, size, sector, timing and any additional notes you provide
• Information collected automatically when you visit our website, including IP address, browser type, pages visited and referring URLs

How we collect information

We collect personal information directly from you when you submit a quote request, send us an email, call us, or otherwise communicate with us. We may also collect information automatically through cookies and analytics tools when you browse our website.

How we use your information

We use personal information for the following purposes:

• To respond to your enquiries and quote requests
• To provide our flooring services and manage project communications
• To improve our website and understand how visitors use it
• To comply with legal obligations

We do not use your personal information for direct marketing unless you have given us explicit consent to do so.

Disclosure of information

We do not sell, rent or trade your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and business (such as hosting providers and email services), who are bound by confidentiality obligations
• Professional advisers, including accountants and lawyers, where necessary
• Government authorities where required by law

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Personal information is stored on secure servers and access is restricted to authorised personnel only.

Cookies and analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect non-personally identifiable information about how visitors use the site. This information helps us understand traffic patterns and improve the website. You can disable cookies through your browser settings, though this may affect your experience on the site.

Your rights

You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, incomplete or out of date. To make a request, contact us using the details below.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.

Contact

If you have questions about this privacy policy or wish to make a complaint about how we have handled your personal information, please contact us:

Email: enquiries@jafloors.com.au
Phone: (03) 9773 0472

Last updated: April 2026